Refund Policy

Overview

AI Video Hive sells one-time credit packs. This Refund Policy explains when you can get a refund, how to request one, and what happens to your credits after a refund. By purchasing, you agree to the terms below.

7-Day Refund Window

Every one-time purchase is eligible for a full refund within 7 days of payment, no questions asked. The 7 days are counted from the time the payment is completed (as shown on your order).

After the 7-day window closes, purchases are final and non-refundable, except where required by applicable law.

What Can Be Refunded

• Full refunds are available for unused purchases within the 7-day window.
• If you have already spent part of the credits from a pack, contact us — we will review these cases individually and may refund the unused portion.

What Cannot Be Refunded

• Purchases older than 7 days.
• Credits that have been fully consumed.
• Subscription renewals that have already been billed for the new period, once that period has started.

How to Request a Refund

1. Email support@aivideohive.com from the email address associated with your account.
2. Include the order number (you can find it under Settings → Payments).
3. We will confirm your request within 2 business days and process approved refunds back to the original payment method.

Refunds are typically returned within 5–10 business days, depending on your payment provider.

What Happens to Your Credits

When a refund is approved, the credits from that purchase are removed from your account. If your balance is lower than the refunded amount, the remaining credits may go negative and your next purchase will first restore the balance.

Contact Us

If you have questions about this Refund Policy, please contact us at support@aivideohive.com.